Using DComply For Disputes
Using the DComply application for disputes with your ex is simple. Let’s walk through the steps for disputing in the app.
Step 1: You will, of course, have to have the DComply app downloaded front he App Store or Google play, and have bill payments available to pay or dispute. You can download the app by clicking on the appropriate button below.
Step 2: Once the DComply app is open, press the “Balance Summary” button to open all pending bill payments labeled “Bills You Owe”.
Step 3: Review each bill payment until either you agree or find a reason that you do not agree with one or multiple payment attributes.
Step 4: If you do not agree with the bill payment at this time press the “Dispute All or Part” button for this particular bill.
Step 5: At this point, you will have the option to dispute the amount partially by typing in you are willing to pay or $0 for a dispute of the entire amount of the bill. Also on this screen is a comment section for a reason for the dispute. Use this section to write why you disagree with the bill. Lastly, there is a camera function to take pictures of any documents or receipts you wish to add to your dispute.
Step 6: Your dispute response will be sent to the other parent at this time where they will need to respond to continue the process. The bill will be moved to the “View Disputes” section and can be accessed through that icon on the main screen.
Step 7: At this time, the other parent involved can either choose to accept your dispute or to disagree, at which time they will be able to send a message in return as to why they think the bill payment is legitimate.
Step 8: If the former spouse responds that you need to make the payment, your next step is to either resolve the dispute and pay the amount or to press the “Document the Dispute” button. Once the document the dispute has been chosen, the dispute itself will move out of the category of active disputes and into a documented file where it can be stored with other disputes.
If a third party is involved with actions later, such as arbitrators or the courts, these disputes can be used by either party as evidence.