DComply FAQs

No problem, DComply was built for use with or without your co-parent. Just go ahead and record your expenses in the bills section. 

When your co-parent pays a bill you can open that bill and mark it paid offline so that you can also track when you’re paid. Some parents  record all expenses in the app then send the co-parent the report. 

Yes! DComply can be used with or without our “DComply Pay,” which is how we ACH transfer funds between parents. If you are accustomed to using these payments methods and don’t mind tracking receipts and sending bills in DComply then making payment in another app that’s fine. Again, just remember when a bill is paid you’ll need to open the bill and record that it was paid offline.

DComply facilitates ACH transfers and those typically take 3-4 business days from when payment is initiated to deposit into your bank. No action needs to be taken by the recipient of funds, you’ll get an email from DComply that payment is arriving and you’ll see a deposit from DComply. If you have questions about a payment please email support@dcomply.com

There are two ways to do this in DComply. If you use DComply pay, the parent that is owed a balance would submit a bill for the balance in the system and both parents would mark the outstanding bills “paid offline.” This way all that is left is the balance. The second way is without DComply Pay. At any point the parent that owes money can send payment for the balance and then both parties can simply clean out the bills by marking each as paid. 

Our experience is that monthly or quarterly settlements work best with  co-parents that firmly agree on the settlement process. 

DComply is moving the dispute from the incomplete transaction bucket of bills to disputed bills. This doesn’t mean that the bill is owed or not owed anymore, it’s simply in dispute. You can use the reporting function in the app to see how many bills and dollars are “in dispute” then you can bring this information to 3rd party such as a mediator or to the family court to be settled.

DComply links two co-parents together on a mobile app so that they can make ACH payments to each other. DComply uses tech offered by a company called “Plaid” that is also used by Venmo and Citibank to verify banking information securely. The only person that you can send money or receive money from on DComply is your co-parent.

When you sign up for DComply it will ask for your co-parent’s email and phone number. DComply will automatically create a profile for your co-parent and generate a code for them to access it when they initially download the app. You will be sent a text notification when your co-parent signs up with DComply.

If you’re ready to start documenting expenses, go ahead you don’t need to wait for your co-parent. DComply will start sending email bill notifications and support requests to your co-parent’s email. The requests will populate into DComply after your co-parent has signed up and verified bank account through DComply.

It might be tempting to request child support payment via DComply’s quick bill, recurring bill or multi-item bill functions in the app, but it’s not advisable. The app has a separate “Child Support” button on the home page. Working through the Child Support menu in DComply ensures that we provide clean reporting of what is outstanding for child support and when support payments were completed.

As you know child support is a serious legal obligation and in the spirit of “making it easier” we wanted to make sure that you can see where you stand in seconds in the manage child support page and we also created an “auto pay” feature so you don’t have to worry about missing a payment.

Despite our best efforts, you’re likely to still have a disagreement over a parental expense. Whenever presented with a bill (except child support) you’ll have the opportunity to pay, dispute, or dispute a portion. The dispute process is straight forward. The disputing party starts by offering an explanation. The bill sender will be sent the explanation and will choose to respond or forgive the bill. If the bill is not forgiven the sender can offer additional explanation or documentation for the payer to review. The disputing party then can choose to pay or “document” the dispute and offer a final explanation for non-payment.

The entire dispute process is documented in DComply reporting therefore it is in your best interests to be polite, be fair, and be respectful of your parenting agreement.

Some divorce agreements contain minimums and maximums for add-on expenses. A basic example might be that one-parent is responsible for the first $1000 of add-on expenses, or perhaps a parent is no longer responsible for ad-on expenses once these are over $5000 in a calendar year. For the first example, DComply offers a default split of your add-on expenses and you can adjust that for each bill so that the responsible party pays 100% of the expenses until the minimum is reached. Once reached you can go back to your default expense split. For the latter example, you could check your paid-add on expenses over the calendar year and use the dispute process if bills continue over the $5000 maximum outlay.

DComply offers sleek tracking and reporting options, but it’s up to you to know your divorce agreement and use DComply as a tool to make sure that you and your co-parent are following it. When you’re not sure that you’re complying with your agreement strongly consider talking to a divorce attorney or mediator.

Multi-bill is a time-saving feature that allows you to string together multiple expenses and send as one bill to the other parent. In essence, multi-bill is a quick bill with the option to add additional bills to it by using your scanned receipts, photo library, or camera to add documentation for each. When you’re done adding expenses to the multi-bill, DComply sums the totals for you and fires off the multi-item bill.

Auto pay is a feature in child support. It pops up when you pay child support and allows you to make the payment and then set future payments on a schedule. You will see in the app that auto pay is “on” and you can “turn off” the feature whenever you’d like.

Recurring bills are bills like child support that are sent out on a schedule. For example, if your child has monthly tuition expenses for karate. Rather than send a bill each month, you can opt to send a recurring bill to the other parent monthly. The parent making the reimbursement would need to “opt in” to automatically pay the bill monthly. If the parent chooses not to use the recurring feature, it’s ok you can still quick bill each month. We know not everyone loves auto-pay as much as we do and we respect that.

DComply connects co-parents together on a mobile app so that they can safely send or receive payments from each other. With DComply parents use ACH bank transfer for payment. Getting child support started with DComply is easy. The receiving parent enters the support amount and frequency of payment into the child support page and the app will automatically bill the paying parent. DComply’s reporting will track support bills and payments so both parents can view balance at anytime. Paying parents can send child support in seconds, make partial payments, and also can arrange autopay so they can set it and forget it.

There are many options for paying/receiving child support. Wage garnishment is how most people pay child support, but working through a state agency to make modifications, get help, or reporting can be challenging. There are other services for online support payments, but they tend to have hefty transfer fees that are usually 3% the payment. Other parents choose to manage on their own and send each other payments via PayPal/Venmo, check or cash. Child support payers, however, have the burden of proving that they are making payments. DComply offers the protection, proof, and payment audit trail that parents desire, while also making it incredibly easy to make and bill payments. If you receive a support modification, you can enter the support menu in DComply and adjust it in moments.

No, DComply is not a state agency. DComply is a mobile app and private company that facilitates payments between co-parents. DComply offers reporting that tracks child support billing versus payments. It can help parents potentially avoid costly litigation over what was paid and when. DComply does not automatically report non-payment to the state. If there’s a problem with non-payment, parents can use DComply reporting to work with mediators, attorneys, or the family court to show exactly how much child support has been billed versus paid.

If your support is garnished, keep making your payments through it. In order to switch to DComply, you and your co-parent need to be in agreement and will likely need to have the change ordered. Do not make payments via wage garnishments and also via DComply, wait to be sure that wages are no longer garnished.

If you’re not using DComply for child support, you might benefit from using it for managing shared parenting expenses and we have many parents that use DComply for shared expenses only.

Yes. DComply automatically bills for child support each month and it tracks how much has been billed verse how much has been paid. What is left is the child support balance which can also be paid at anytime on DComply. As a DComply user you’ll be able to check your child support balance at anytime on your mobile phone via the child support menu.

DComply only tracks payments made through the app, therefore, if you pay child support through another means you will not be able to track child support balances in DComply.