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My co-parent and I want to settle our expenses monthly or quarterly and just send one payment for the balance.

There are two ways to do this in DComply. If you use DComply pay, the parent that is owed a balance would submit a bill for the balance in the system and both parents would mark the outstanding bills “paid offline.” This way all that is left is the balance. The second way is without […]

When a bill is disputed why does it no longer show in my balance?

DComply is moving the dispute from the incomplete transaction bucket of bills to disputed bills. This doesn’t mean that the bill is owed or not owed anymore, it’s simply in dispute. You can use the reporting function in the app to see how many bills and dollars are “in dispute” then you can bring this […]

How does DComply work and is it safe?

DComply links two co-parents together on a mobile app so that they can make ACH payments to each other. DComply uses tech offered by a company called “Plaid” that is also used by Venmo and Citibank to verify banking information securely. The only person that you can send money or receive money from on DComply […]

How do I engage my co-parent on DComply?

When you sign up for DComply it will ask for your co-parent’s email and phone number. DComply will automatically create a profile for your co-parent and generate a code for them to access it when they initially download the app. You will be sent a text notification when your co-parent signs up with DComply. If […]

How do you separate Child Support from add-on expenses?

It might be tempting to request child support payment via DComply’s quick bill, recurring bill or multi-item bill functions in the app, but it’s not advisable. The app has a separate “Child Support” button on the home page. Working through the Child Support menu in DComply ensures that we provide clean reporting of what is […]

How to use the dispute process?

Despite our best efforts, you’re likely to still have a disagreement over a parental expense. Whenever presented with a bill (except child support) you’ll have the opportunity to pay, dispute, or dispute a portion. The dispute process is straight forward. The disputing party starts by offering an explanation. The bill sender will be sent the […]

How do you manage minimums and maximum outlays for expenses in DComply?

Some divorce agreements contain minimums and maximums for add-on expenses. A basic example might be that one-parent is responsible for the first $1000 of add-on expenses, or perhaps a parent is no longer responsible for ad-on expenses once these are over $5000 in a calendar year. For the first example, DComply offers a default split […]

How do you use multi-bill?

Multi-bill is a time-saving feature that allows you to string together multiple expenses and send as one bill to the other parent. In essence, multi-bill is a quick bill with the option to add additional bills to it by using your scanned receipts, photo library, or camera to add documentation for each. When you’re done […]

How do you use the auto-pay and recurring payment features?

Auto pay is a feature in child support. It pops up when you pay child support and allows you to make the payment and then set future payments on a schedule. You will see in the app that auto pay is “on” and you can “turn off” the feature whenever you’d like. Recurring bills are […]