Co-Parenting > All FAQs


My co-parent doesn’t want to use DComply.

No problem, DComply was built for use with or without your co-parent. Just go ahead and record your expenses in the bills section.  When your co-parent pays a bill you can open that bill and mark it paid offline so that you can also track when you’re paid. Some parents  record all expenses in the app […]

We pay each other using Venmo/PayPal or Zelle can we still use DComply?

Yes! DComply can be used with or without our “DComply Pay,” which is how we ACH transfer funds between parents. If you are accustomed to using these payments methods and don’t mind tracking receipts and sending bills in DComply then making payment in another app that’s fine. Again, just remember when a bill is paid […]

When my ex pays a bill how quickly will that money be deposited into my bank account?

DComply facilitates ACH transfers and those typically take 3-4 business days from when payment is initiated to deposit into your bank. No action needs to be taken by the recipient of funds, you’ll get an email from DComply that payment is arriving and you’ll see a deposit from DComply. If you have questions about a […]

My co-parent and I want to settle our expenses monthly or quarterly and just send one payment for the balance.

There are two ways to do this in DComply. If you use DComply pay, the parent that is owed a balance would submit a bill for the balance in the system and both parents would mark the outstanding bills “paid offline.” This way all that is left is the balance. The second way is without […]

When a bill is disputed why does it no longer show in my balance?

DComply is moving the dispute from the incomplete transaction bucket of bills to disputed bills. This doesn’t mean that the bill is owed or not owed anymore, it’s simply in dispute. You can use the reporting function in the app to see how many bills and dollars are “in dispute” then you can bring this […]

How does DComply work and is it safe?

DComply links two co-parents together on a mobile app so that they can make ACH payments to each other. DComply uses tech offered by a company called “Plaid” that is also used by Venmo and Citibank to verify banking information securely. The only person that you can send money or receive money from on DComply […]

How do I engage my co-parent on DComply?

When you sign up for DComply it will ask for your co-parent’s email and phone number. DComply will automatically create a profile for your co-parent and generate a code for them to access it when they initially download the app. You will be sent a text notification when your co-parent signs up with DComply. If […]

How do you separate Child Support from add-on expenses?

It might be tempting to request child support payment via DComply’s quick bill, recurring bill or multi-item bill functions in the app, but it’s not advisable. The app has a separate “Child Support” button on the home page. Working through the Child Support menu in DComply ensures that we provide clean reporting of what is […]

How to use the dispute process?

Despite our best efforts, you’re likely to still have a disagreement over a parental expense. Whenever presented with a bill (except child support) you’ll have the opportunity to pay, dispute, or dispute a portion. The dispute process is straight forward. The disputing party starts by offering an explanation. The bill sender will be sent the […]