DComply

FAQ

FAQ


How does DComply work and is it safe?

DComply links two co-parents together on a mobile app so that they can make ACH payments to each other. DComply uses tech offered by a company called “Plaid” that is also used by Venmo and Citibank to verify banking information securely. The only person that you can send money or receive money from on DComply is your co-parent .


When you sign up for DComply it will ask for your co-parent’s email and phone number. DComply will automatically create a profile for your co-parent and generate a code for them to access it when they initially download the app. You will be sent a text notification when your co-parent signs up with DComply.

If you’re ready to start documenting expenses, go ahead you don’t need to wait for your co-parent. DComply will start sending email bill notifications and support requests to your co-parent’s email. The requests will populate into DComply after your co-parent has signed up and verified bank account through DComply.

How do I engage my co-parent on DComply?


How do you separate Child Support from add-on expenses?

It might be tempting to request child support payment via DComply’s quick bill, recurring bill or multi-item bill functions in the app, but it’s not advisable. The app has a separate “Child Support” button on the home page. Working through the Child Support menu in DComply ensures that we provide clean reporting of what is outstanding for child support and when support payments were completed.

As you know child support is a serious legal obligation and in the spirit of “making it easier” we wanted to make sure that you can see where you stand in seconds in the manage child support page and we also created an “auto pay” feature so you don’t have to worry about missing a payment.


How to use the dispute process?

Despite our best efforts, you’re likely to still have a disagreement over a parental expense. Whenever presented with a bill (except child support) you’ll have the opportunity to pay, dispute, or dispute a portion. The dispute process is straight forward. The disputing party starts by offering an explanation. The bill sender will be sent the explanation and will choose to respond or forgive the bill. If the bill is not forgiven the sender can offer additional explanation or documentation for the payer to review. The disputing party then can choose to pay or “document” the dispute and offer a final explanation for non-payment.

The entire dispute process is documented in DComply reporting therefore it is in your best interests to be polite, be fair, and be respectful of your parenting agreement.


How do you manage minimums and maximum outlays for expenses in DComply?

Some divorce agreements contain minimums and maximums for add-on expenses. A basic example might be that one-parent is responsible for the first $1000 of add-on expenses, or perhaps a parent is no longer responsible for ad-on expenses once these are over $5000 in a calendar year. For the first example, DComply offers a default split of your add-on expenses and you can adjust that for each bill so that the responsible party pays 100% of the expenses until the minimum is reached. Once reached you can go back to your default expense split. For the latter example, you could check your paid-add on expenses over the calendar year and use the dispute process if bills continue over the $5000 maximum outlay.

DComply offers sleek tracking and reporting options, but it’s up to you to know your divorce agreement and use DComply as a tool to make sure that you and your co-parent are following it. When you’re not sure that you’re complying with your agreement strongly consider talking to a divorce attorney or mediator.


How do you use multi-bill?

Multi-bill is a time-saving feature that allows you to string together multiple expenses and send as one bill to the other parent. In essence, multi-bill is a quick bill with the option to add additional bills to it by using your scanned receipts, photo library, or camera to add documentation for each. When you’re done adding expenses to the multi-bill, DComply sums the totals for you and fires off the multi-item bill.


How do you use the auto-pay and recurring payment features?

Auto pay is a feature in child support. It pops up when you pay child support and allows you to make the payment and then set future payments on a schedule. You will see in the app that auto pay is “on” and you can “turn off” the feature whenever you’d like.

Recurring bills are bills like child support that are sent out on a schedule. For example, if your child has monthly tuition expenses for karate. Rather than send a bill each month, you can opt to send a recurring bill to the other parent monthly. The parent making the reimbursement would need to “opt in” to automatically pay the bill monthly. If the parent chooses not to use the recurring feature, it’s ok you can still quick bill each month. We know not everyone loves auto-pay as much as we do and we respect that.